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Flood Education

A flood insurance claim can be overwhelming, especially if it's your first one. Don't worry, we are here to help. Below you will find some resources to get you started and don't hesitate to reach out anytime if you have questions or need help with your claim.

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Important Documents

Flood Questionnaire

This questionnaire is essential in providing your adjuster with all the information they need to know about your claim. Download below to get a head start on filling it out and provide to your adjuster either via email or at the inspection.

NFIP Claims Handbook

This handbook from the NFIP details what homeowners, renters and business owners can do to prepare for and recover from a flood event. It guides policyholders through each step of the process and covers filing a claim.

NFIP Summary of Coverage

This brochure from the NFIP provides a general summary of coverage for a NFIP flood insurance policy.

NFIP Flood Claims Process

This document from the NFIP goes through the 10 basic steps of a flood claim.

Disaster Assistance

This informational document provides information for which helps you find access to disaster help and resources.

We Are Here to Help

888-787-7811   |

Contact us at anytime if you have any questions or concerns regarding your claim.

FEMA Flood Advocate Explains

The Claims Process

FEMA’s Office of the Flood Insurance Advocate (OFIA) created this video to help the public better understand how to navigate the claims process for policies under the National Flood Insurance Program (NFIP)


FEMA’s Office of the Flood Insurance Advocate (OFIA) helps the public better understand how basements are defined under the National Flood Insurance Program (NFIP). Having a better understanding of what is and isn’t a basement will help you better understand your NFIP flood insurance policy and what items would be covered in a basement if you file a claim.

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Looking for More Information About Flood Insurance?

Our friends at 1st Direct Insurance have a great blog and FAQs. If you don't have a flood insurance policy, would like to review your current policy or would like a free flood risk assessment visit them at

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