Pet Claim Services
Because claims volume is not steady, we give our partners the flexibility to ramp up and turn off resources. We augment all or a portion of our partners’ pet claims handling process (both daily and surge response), depending on their needs. We have been instrumental in substantially reducing cycle times to ensure compliance with SLA’s, including in some instances cutting cycle times in half.
Our current team of seasoned pet team members consists of licensed insurance desk adjusters, veterinary technicians, medical billing reps and claims processing support
Our teams process all aspects of the pet insurance claims service, including medical record review, payment authorization and quality reviews
Focused hiring and training of teams to client specifications ensures high quality service delivery
Custom online learning management system developed for each client partner allows for remote learning and staffing regardless of location
Back Office Efficiency and Flexibility
Administrative Strategies helps our business partners optimize their labor output. By managing the people and the associated overhead, we save our partners time and spend. Team members generally work remotely on our partners’ systems, which allows for broader time zone coverage, depending upon our partners’ preference.