Travel Claim Services
Because claims volume is not steady, we give our partners the flexibility to ramp up and turn off resources. We augment all or a portion of our partners’ travel claims handling process (both daily and surge response), depending on their needs.
Customer care phone support provided for daily and catastrophe response
Cruise ship claims, rental property, trip cancellation or delay, baggage delay, medical evac and repatriation, and quality reviews
Focused hiring and training of teams to client specifications ensures high quality service delivery
Custom online learning management system developed for each client partner allows for remote learning and staffing regardless of location
Back Office Efficiency and Flexibility
Administrative Strategies helps our business partners optimize their labor output. By managing the people and the associated overhead, we save our partners time and spend. Team members generally work remotely on our partners’ systems, which allows for broader time zone coverage, depending upon our partners’ preference.